Category
QA workspace
Everything for running quality assurance — building the rubric conversations are scored against, working the auto-scored queue, and coaching from what you find.
3 articles
Working the Queue
How Resonant IQ's auto-approve QA works: read the queue, spot low scores, and use the three actions — correct, coach, or flag — that leave an audit trail.
7 min
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Scores, flags & coaching
Where the three QA actions lead in Resonant IQ: correct scores without erasing the AI's, resolve disputed flags, and run coaching that provably lifts scores.
7 min
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Building scorecards & rubrics
Define the rubric AI scoring runs against: qualitative, threshold, and customer-feedback criteria, how they're weighted, and how versioning keeps past scores honest.
6 min
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