Resonant IQ Help & Docs

Concepts QA Insights Open Resonant IQ

How can we help?

Guides for setting up Resonant IQ, working the QA queue, and reading account health & insights.

Popular: How Resonant IQ thinks · Working the Queue · Timeline & account health

Where should I start?

admin Set up the workspace Connect your tools → qa_manager Run QA day to day Working the Queue → lead Watch your team's accounts Timeline & health → agent Understand your scores Scores, flags & coaching →

Prefer to learn in order?

Seven short guides, about 45 minutes end to end.

Start the path →

1 Connect your tools 5 min 2 Invite your team 5 min 3 How Resonant IQ thinks 8 min 4 Working the Queue 7 min 5 Scores, flags & coaching 7 min 6 Timeline & account health 6 min 7 Reading the Insights hub 6 min

Getting started

Connect your tools5 min Invite your team5 min Your first week5 min Supported integrations5 min Managing your workspace6 min

Core concepts

How Resonant IQ thinks8 min The two-stream model6 min Signal & card types7 min The three altitudes6 min

QA workspace

Working the Queue7 min Scores, flags & coaching7 min Building scorecards & rubrics6 min

Customers

Timeline & account health6 min Working an account6 min

Insights

Reading the Insights hub6 min Routing evidence to product & docs6 min

Help

Troubleshooting & FAQ5 min Data & privacy7 min

Can't find it?

Write to help@resonantiq.app — we answer within a business day.