Connect your tools
Nothing happens in Resonant IQ until your customer evidence is flowing in. This is the first thing to do — connect a tool, confirm the sync, and scoring begins on its own.
Resonant IQ reads from two streams of evidence — the conversations customers send you and the activity around each account, from your team and the customer alike. Connectors are how both streams get in. Until at least one is connected, every other screen sits empty.
Open the Integrations page
Go to Settings → Workspace → Integrations. You'll see every tool Resonant IQ can connect to, with the ones you've already linked marked by their status.
Authorize your first connector
Find a tool that holds your customer conversations — Zendesk, Intercom, or Help Scout are good first picks — and click Connect. A secure authorization window opens in the source tool; approve access and you're returned here automatically.
Confirm data is flowing
The first sync starts immediately and usually finishes within a few minutes. Once it does, the connector shows an Active status and its sync cadence. Conversations begin appearing across the app, and scoring kicks off automatically.
Keep connectors healthy
A connector's status pill is your early-warning system. Here's what each one means:
If you see Auth error, the source tool revoked or expired Resonant IQ's access — usually after a password change or an admin removing the app. Reconnecting takes a few seconds:
What happens next
With one connector live, Resonant IQ starts working on its own: conversations are scored against your rubric, account health begins to populate, and the first signals surface within a day. Connect more tools any time — each one adds evidence and sharpens the picture.
To understand what the product does with all this evidence, read How Resonant IQ thinks.